Peace of Mind for Your SAS Support & Service
An IT department traditionally won’t understand SAS. SAS users often aren’t familiar with the complexities of IT server & software administration. Knoware covers that area in between, providing stable SAS environments through proactive, pre-emptive support techniques, maintenance programmes, software upgrades, health checks and mission critical emergency callout services.
The Support to Suit Your Needs
From single PC licence to multiple server installations, Knoware provides a selection of pre-packaged or customised support solutions ranging from full on-site administrative support, to specialised second tier support. Select from one of Knoware’s ‘SAStainable’ service options, or contact us for a fully-tailored solution which best reflects your SAS environment. Knoware’s service packages can comprise all, or a combination of the following services with options.
Prices for core packages are available on application. Each SAStainable or customised service package commences with an initial audit , the price and scope of which depends heavily on the client environment and current state of repair of the SAS system.
Performance and Premium packages contain services which must be tailored to the client environment & are therefore priced individually.
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Typical Service Components
| Benchmark Audit |
Initial assessment of the environment, with a report with recommendations for any outstanding work required to bring the system up to a state of readiness for productive ongoing maintenance. |
| Problem Resolution |
Complementing SAS technical support at the end of a phone, Knoware provides a pair of hands, available locally, involved with and knowledgeable about your environment. |
| Upgrades and Hot-Fixes |
Knoware advises on the upgrades and hot-fixes that need to be applied on a regular basis. We get it done so you don’t need to think about it. |
| Regular Health Check |
Scheduled on-site check of the environment, file systems, support logs, identification of issues, and a follow up report. |
| Best Practice BI Advisory |
Regular sessions on best practice BI methodology, attendance on steering committees, and ad hoc advice on such things as governance and security. |
| User Community Support |
Support of BI user community, including facilitating user workshops, providing topics for discussion, Q&A sessions, training. |
| SAS Platform Administration |
Support consultancy covering administration of the SAS technical platform. |
| SAS Environment Management |
Full management of the SAS environment, including data preparation and user “best practice.” |
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SAStainable|Plus
Knoware’s core service package provides the essential items necessary for service stability, system health and emergency response:
- Problem resolution service
- Upgrades & Hot-Fixes advisory
- Scheduled technical health check
SAStainable|Priority
SAStainable Priority adds additional hours per month of best practice data and information management advisory, covering such matters as security and governance.
SAStainable|Performance
In addition to all the benefits of Plus & Priority packages, Performance offers a specific user community support component and environment services. This package suits a medium-large organisation where training, knowledge transfer and standardisation of procedures are important to service risk mitigation.
SAStainable|Premium
With a Premium Package, your organisation enjoys the best possible service protection for your SAS environment.This package includes a full hands-on platform administration component for proactive efficiency. This suits entities where tenure of a full-time, highly specialised resource to administer the environment is not preferable.
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Prices for core packages are available on application. Email us on
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for more details.
Each SAStainable or customised service package commences with an initial audit , the price and scope of which depends heavily on the client environment and current state of your SAS environment.
Performance and Premium packages contain services which must be tailored to the client environment & are therefore custom-priced once the intial audit has been done .
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